There are several areas that we recommend be addressed in the implementation process we champion for you. To emphasize, it is our desire to build on your process, not change it, but enhance it. We customize the process with you and deliver it in stages, as intensively or not, as you may choose. We believe in the integrity of our training, coaching and facilitating and work with your specific needs. We want to give value, and will not compromise the value we deliver.

The Approach We Incorporate Includes:

  • High information content
  • Behavioral, attitudinal approaches
  • Skills application
  • Case studies
  • Role plays
  • Participant critique from peers and facilitator(s)
    (This process is done only in a comfortable, respectful environment. The stage is pre-set for a learning environment not a punishing one. It is our philosophy that training integrity is followed and adhered to at all times or we have failed our clients.)
  • Question – Discussion process
  • Experimental exercises
  • Feedback and evaluation
  • Videos appropriate for lessons to be used
  • Planned relationship building meetings, role play and peer evaluation
  • 360 leadership assessments; employee “testing”, individual and group coaching
  • Incorporation of your organization’s orientation and history
  • Use of present staff – employee and management – in the teaching process and in train-the-trainer sessions
  • Strong emphasis on the need for more effective communication strategies
  • Strong emphasis on building customer loyalty
  • A relationship rather than an operations focus throughout the entire organization that leads toward greater financial success and better morale and team work
  • Group coaching and individual management coaching practice, assignments, reporting back and performance measurements
  • Strong emphasis on values-based behavior
  • Setting of relationship building goals, (“cross-solve” goals) for all employees as needed

The bottom line is an approach which focuses on behavior that reinforces a relationship building culture for everyone at your company, from the front line to the executive team, with an emphasis on developing core competencies that are consistently measured, monitored and instilling management coaching behaviors that deliver desired, measurable results.