Through experience we have developed a system in which YOU work with us to structure a definitive process that is comprehensive and tailored to produce your targeted results; thus you benefit by “ownership” of project underpinnings. These project phases are:

  1. The Investigative Phase -”One on One” and small group interviews, electronic surveys, plus sampling on-site observation throughout the organization.
  2. The Participative Design and Development Phase — An interactive work session with your Executive Management Team to:
    • Review the findings of the Investigative Phase
    • Refine and clarify the objectives, targeted outcomes and the specific relationship selling, customer service and relationship management needs of your key personnel
    • Identify key resources, establish specific project time lines, and mobilize to develop and implement targeted results
    • Select appropriate assessments

The information received is used to:

  • Tailor the “Standard” or “Building Block” components for the each of the training modules including comprehensive workbook materials
  • Develop any client-unique components, tools, case studies ,role play exercises , core competencies, that you have requested, customized very specifically to your needs
  • Administer assessments, collate data
  • The Implementation Phase — this is where we conduct the actual Training and Education sessions.
  • The Follow-up Phase — All of our programs include a series of follow-up sessions spread out over the ensuing months, in which we work with your personnel to assure application, problem-solve, reinforce and support.

Where Do We Go From Here?

Not every organization is in need of a culture change throughout the organization. Yet, most especially in these challenging times, every organization needs to look at, assess, regroup and strategically decide on a comprehensive plan that builds customer loyalty, increases employee satisfaction and directly affects the company’s bottom line.

We work closely with you to assure the direction you have decided on is right- for you and that all of your employees are on board. We factor in your mission, values and forward momentum and serve as a sounding board-throughout and after the process is complete.

There’s lots more and I look forward to talking with you further.